Privacy Policy

We collect only the information necessary to provide our services:

• Contact Details – Name, phone number, email address, and company name submitted through our enquiry form.
• Case Information – Details of outstanding debts, debtor information, and supporting documents you share with us during the engagement process.
• Communication Records – Records of emails, calls, and messages between you and our team for case management purposes.
• Website Usage – Basic information such as pages visited and time spent on our website, collected through standard server logs.

Information collected is used exclusively for:

• Responding to your enquiry and understanding your requirements.
• Providing and managing debt recovery services on your behalf.
• Communicating updates on case progress.
• Maintaining accurate records of our engagement as required by law.
• Sending relevant service information if you have consented to marketing communications.

We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

• Legal professionals – Sharing debtor details with our empanelled advocates when legal action is required for recovery.
• Legal obligations – Disclosing information when required by a court order, regulatory authority, or applicable Indian law.
• With your consent – Sharing information with third parties only when you have given explicit written consent.

We take reasonable precautions to protect the information you share with us:

• All data submitted through our website is transmitted over an encrypted HTTPS connection.
• Case files and client information are stored securely and accessible only to authorised CDEF team members.
• We do not store sensitive financial data such as bank account numbers or card details on our systems.
• Physical documents shared for recovery purposes are stored securely and returned or destroyed after case closure.

You have the right to:

• Access – Request a copy of the personal information we hold about you.
• Correction – Ask us to correct any inaccurate information.
• Deletion – Request deletion of your personal data, subject to legal retention requirements.
• Withdraw consent – Opt out of marketing communications at any time by contacting us.

To exercise any of these rights, contact us at info@cdefdebtcollection.com. We will respond within 10 working days.

If you have any questions about this Privacy Policy or how we handle your data:

• Email: info@cdefdebtcollection.com
• Phone: +91 22 4660 3235
• Address: 301, 3rd Floor, Swati Apartment, Anand Nagar, Jogeshwari West, Mumbai 400102