Terms & Conditions

By contacting CDEF Debt Collection or engaging our services, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. We reserve the right to update these Terms at any time. Continued engagement with our services after any changes constitutes acceptance of the updated Terms.

CDEF Debt Collection provides professional debt recovery and financial management services to businesses and individuals in India. Our services include:

• Debt Recovery – Professional recovery of outstanding business-to-business (B2B) payments through structured follow-up, negotiation, and legal notices.
• Invoice Collection – Recovery of overdue invoices, commercial dues, and supply contract payments on behalf of our clients.
• Equal Fund Management – Structured financial management and advisory services for businesses.
• Legal Assistance – Coordination with legal professionals for escalated recovery cases where required.

When engaging our services, clients agree to:

• Provide accurate and complete information regarding the outstanding debt, debtor details, and supporting documents.
• Cooperate with our team during the recovery process and respond to queries in a timely manner.
• Ensure that all debts submitted for recovery are legitimate, legally valid, and free from disputes.
• Not engage any other recovery agency for the same debt simultaneously without prior written consent from CDEF.

CDEF Debt Collection operates on a success-based fee model. Our fees are discussed and agreed upon before commencement of any recovery activity. Key points:

• Fees are charged only upon successful recovery of the outstanding amount.
• The agreed fee percentage will be deducted from the recovered amount before disbursement to the client.
• Any additional legal or administrative costs incurred during recovery will be communicated to the client in advance.
• All fee agreements are documented in writing prior to engagement.

CDEF Debt Collection treats all client information and case details with strict confidentiality. We will not disclose any information shared by clients to third parties, except where:

• Required by law or a court order.
• Necessary to carry out the recovery process (e.g., sharing debtor details with our legal team).
• Expressly authorised by the client in writing.

While CDEF makes every effort to recover outstanding amounts, we cannot guarantee recovery in all cases. Our liability is limited to the services agreed upon in writing. CDEF shall not be liable for:

• Losses arising from inaccurate information provided by the client.
• Failure to recover dues where the debtor is untraceable, insolvent, or legally protected.
• Indirect or consequential losses of any kind.

These Terms are governed by the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra. Both parties agree to attempt resolution through mutual discussion before pursuing legal proceedings.