CDEF Debt Collection – Refund Policy. This policy outlines the circumstances under which refunds may be issued. Since CDEF operates on a success-based fee model, most situations do not involve upfront payments. Please read this policy carefully before engaging our services.
Overview
CDEF Debt Collection provides professional debt recovery services to businesses and individuals. Our primary fee model is success-based, meaning we charge a fee only when we successfully recover the outstanding amount on your behalf. As a result, the need for refunds arises only in limited circumstances.
Success-Based Fee Model
Under our standard engagement model:
- No upfront retainer or advance payment is required in most cases.
- Our fee is a percentage of the recovered amount, agreed in writing before engagement begins.
- The fee is deducted from the recovered amount before disbursement to the client.
- If no amount is recovered, no service fee is charged.
When Refunds Apply
A refund may be applicable in the following circumstances:
- Advance payment made in error – If any advance payment was made and services were not commenced, a full refund will be issued within 7 working days.
- CDEF cancels the engagement – If CDEF Debt Collection cancels the engagement for reasons not attributable to the client, any advance amounts paid will be refunded in full.
- Duplicate payment – If a payment was made twice due to a technical error, the duplicate amount will be refunded promptly upon verification.
Non-Refundable Items
The following are generally not eligible for refund:
- Success fees already deducted – Once a recovery has been made and the success fee deducted, this fee is non-refundable.
- Third-party legal costs – Any legal or administrative costs already incurred on behalf of the client (e.g., advocate fees, notice charges) are non-refundable.
- Work already completed – Where services have been substantially delivered (e.g., legal notices issued, negotiations commenced), fees for work done are non-refundable even if the case is later withdrawn by the client.
How to Request a Refund
To request a refund, please contact us with the following details:
- Your full name and company name.
- Date and amount of payment.
- Reason for the refund request.
- Bank account details for refund transfer.
We will review your request within 5 working days and respond with our decision. Approved refunds will be processed within 7 working days of approval.
Contact Us
For any refund queries or disputes, please reach out to us directly:
- Email: info@cdefdebtcollection.com
- Phone: +91 22 4660 3235
- Address: 301, 3rd Floor, Swati Apartment, Anand Nagar, Jogeshwari West, Mumbai 400102